FAQs

Yes! Your resident portal is the fastest and most convenient way to communicate with Management. You can pay rent, submit maintenance requests, and obtain copies of important documents. We expect all Leaseholders to maintain a current email address in order to receive important and timely notices. We also encourage you to opt-in for text notifications related to plowing and other urgent communications.

For most properties, an Inspection Sheet will be sent to your resident portal by your move-in date. Please complete and submit the form electronically within 14 days of move-in. At our affordable housing sites, you will receive an Inspection Sheet during your move-in process. In addition, within that 14-day period, all residents are welcome to request an in-person move-in inspection with a Hornig representative.   If you do not complete and return the Inspection Sheet within 14 days of move-in, the apartment will be conclusively presumed to be in good condition with no defects and no repairs needed. Damages found at the time of move-out will be your responsibility.

We encourage residents to pay online through their resident portal, as there is no fee for ACH payments in AppFolio. Residents with portals in Rent Café will pay the current applicable ACH fee. Credit and debit card payments include a transaction fee that is paid to the payment processor. Through the portal, you have the option to set up auto-payments or to make a one-time payment. We also accept checks and money orders. However, for security reasons, we do not accept cash payments.

Rent is due on the 1st of each month. For most properties, there is a 3-day grace period before the late fee is applied. Per MN State Law, the late fee is 8% of the total outstanding rent balance. At Rural Development properties, there is a 10-day grace period before the $10 late fee is applied.

It depends! If adding an additional person will not put your household over-occupancy limits, your prospective roommate will need to apply, be screened and approved, and sign a Lease prior to moving in. Roommates that are not approved may not reside in the apartment under any circumstances.

Please reach out to Application Processing  with your roommate’s full legal name and email address to request an application. A link will be sent to them to complete the rental application. Please keep in mind there is a $50 application fee that must be paid at time of application. A $50 roommate addition fee will also be charged upon approval. At that time, a revised Lease agreement will be sent to both parties for signature. In the case an existing roommate is moving out and will be replaced by a new roommate, a Roommate Dissolution Agreement is required to be signed prior to any new applications being processed.

You may submit a maintenance request through your online resident portal, by contacting your site management office, or by emailing our maintenance department if your site does not have an on-site management office.

Yes, we do provide 24/7 emergency maintenance for urgent maintenance needs. Common emergency maintenance issues include heat, water leaks, and lockouts. Call 612-874-4400 (Extension 2) and follow the prompts to be connected with an agent. For gas leaks or electrical outages, please contact the utility provider directly. For medical emergencies, fires, or break-ins, call 911.

Yes! We love referrals. Please refer to our website for details.

Per your Lease, we do not allow subletting or any short-term leasing of apartments. This includes, but is not limited to, rentals arranged on third-party sites such as Airbnb, VRBO, or other similar platforms. Please refer to Section B (7) of your Lease for additional details.

At some properties, we offer a renewal program. If your property does not offer a formal renewal option at the end of your initial lease term, your Lease continues on a month-to-month basis. If you plan to vacate, you will need to submit a written Notice to Vacate that complies with the notice period listed in your Lease Agreement (i.e. 60-day notice).

All Hornig Companies properties are smoke-free. Smoking in your apartment or anywhere on Hornig Companies’ property is a violation of your lease.

Prior to submitting your notice to vacate, please confirm your lease-end date and required notice period. (i.e. 60 days.) Note, all leases end and notices must be given for the last day of a calendar month. At most sites, you may request an electronic Notice to Vacate form through the resident portal. If you are at an affordable property, you can request the form from your manager. All notices to vacate must be in writing, include your address, date that you plan to move, and be signed and dated by all Leaseholders. If only one roommate is vacating, you will need to request and sign a Roommate Dissolution form to remove that person from the Lease.

Residents can buy-out their Lease by requesting a Lease Buy-Out Agreement. The lease buyout fee is calculated based on your total rent (rent + parking + pet fees, etc.) plus any concessions received. Residents are responsible for two months of rent plus an additional fee equal to one month of total rent. This amount must be paid in full at the time the Lease Buy-Out Agreement is submitted.  Residents of Rural Development properties are not eligible due to Rural Development program restrictions.

Current residents can access their CRP forms in the resident portal. They will be available by January 31st each year. Past residents can request their CRP by contacting their site management office or emailing us here.